Published 2014-09-11 13:48 in VPN APP

Right now, our server provider for Windows PrivateVPN client API server has issues for the third time now in two weeks. This cause that our client can't reach our servers for API requests. This only affect our PrivateVPN Windows client. Error message you'll receive: "Could not retrieve user account information"...

Published 2014-09-10 17:56 in VPN APP

There seems to be a issue with the latest version of Viscosity. Able to connect, but unable to browse or use connection. Solution: http://www.sparklabs.com/forum/viewtopic.php?p=4639#p4639

Published 2014-07-18 22:09 in VPN APP

We had an issue with our Windows client and the database. This has been solved now.

Published 2013-12-02 16:07 in VPN APP

Lately we have received mails regarding client issues after we moved to a new system. If you face a message "Could not retrieve user account information", try this fix: 1. Close privatvpn.exe, this can be done through task manager 2. Install the client from: https://privatevpn.com/client/install.exe